---
title: "PocketRocket Support — Connect to Your Mac"
description: "Don’t see your Mac in the app, or the connection feels slow? Quick checks for PocketRocket and PocketRocket Host, step by step."
canonical: https://pocketrocket.click/en/support/
lang: en
updated: 2026-09-30
---

# PocketRocket Support

Connect to your Mac.

Quick checks for PocketRocket and PocketRocket Host.

## Why don’t I see my Mac in PocketRocket?

*Don’t see your Mac?*

Check three things. Both devices must be signed in to the same Apple Account, PocketRocket Host must be running on your Mac⁠—look for the rocket in the menu bar⁠—and both need an internet or local network connection. If the app says it’s waiting for the encryption key of your Mac from iCloud, give iCloud a moment.

Tick them off one by one.

- Both devices use the same Apple Account.
- PocketRocket Host is running⁠—look for the rocket in the menu bar.
- Both have an internet or local network connection.
- If the app says it’s waiting for the encryption key of your Mac from iCloud, give iCloud a moment.
- In PocketRocket Host settings, at least one connection path is allowed.
- Your Mac is on and awake⁠—PocketRocket can’t wake it from sleep.

## Connection feels slow?

In PocketRocket Host, set the lowest frame rate you’ll accept⁠—15, 20, 30, 60 fps, 30 by default⁠—under Advanced › Sharpness vs fluidity. To cap the bandwidth, use Maximum bandwidth to use in the host settings.

[How PocketRocket adapts the picture](https://pocketrocket.click/en/how-it-works/#picture)

## Is your Mac asleep?

PocketRocket can’t wake a Mac from sleep, so keep your Mac from sleeping in System Settings. During a session, PocketRocket Host keeps it from idle sleep and wakes its display when you connect.

## Unlock doesn’t work?

In PocketRocket, turn on Automatic login and save your Mac password there, then unlock your Mac at the macOS login window with Face ID, Touch ID or Optic ID.

[How unlocking stays private](https://pocketrocket.click/en/security/#unlock)

## Displays didn’t come back?

When a session ends, PocketRocket Host brings the physical displays of your Mac back on⁠—and it recovers them after a crash, too.

[How PocketRocket Host brings them back](https://pocketrocket.click/en/host/#privacy)

## Need diagnostics?

Press ⌃⌥⌘D to show diagnostics from PocketRocket Host, or open Diagnostics in its settings. You can change the shortcut under Shortcuts.

## Questions and answers.

### Why don’t I see my Mac in PocketRocket?

Check that both devices use the same Apple Account, that PocketRocket Host is running in the menu bar of your Mac, and that both are online.

If the app says it’s waiting for the encryption key of your Mac from iCloud, give iCloud a moment. Also make sure at least one connection path is allowed in PocketRocket Host settings, and that your Mac is awake⁠—PocketRocket can’t wake it from sleep.

### Can PocketRocket wake my Mac from sleep?

No: your Mac needs to be on, because PocketRocket can’t wake it from sleep⁠—keep your Mac from sleeping in System Settings; during a session, PocketRocket Host keeps it from idle sleep.

[Full answer ›](https://pocketrocket.click/en/host/#faq-wake-from-sleep)

## Leave your Mac at home. Take it everywhere.

1. Install PocketRocket Host On the Mac you want to reach. It lives in the menu bar.
2. Get the PocketRocket app On iPhone, iPad, Apple Vision Pro or another Mac.
3. Tap your Mac Use the same Apple Account, and your Mac shows up on its own.

PocketRocket Host needs a Mac with Apple silicon and macOS 26.1 or later. The PocketRocket app is coming soon to the App Store.

## One Mac. Four ways in.

- [iPhone Your Mac fits in your pocket.](https://pocketrocket.click/en/iphone/)
- [iPad Your Mac, tailored to iPad.](https://pocketrocket.click/en/ipad/)
- [Apple Vision Pro A world away. Right in front of you.](https://pocketrocket.click/en/apple-vision-pro/)
- [Mac Home is where your Mac is.](https://pocketrocket.click/en/mac/)

[**And on your Mac: PocketRocket Host ›**The menu bar app for the Mac you connect to.](https://pocketrocket.click/en/host/)

## Footnotes

1. Unlocking works at the macOS login window and uses Automatic login in PocketRocket. Your Mac password is kept in iCloud Keychain on your device and sent only over the end-to-end encrypted connection.